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Warranty

We provide a 1-year Warranty for your SEQUENT SuperCharger. If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, your product must be returned directly to the SEQUENT Warranty Department. All shipping to Warranty must be pre-paid and insured. SEQUENT cannot be liable for lost in-bound packages. Products accepted for repair must be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

How to make a warranty claim?

Simply. Just email us at care@sequent.ch.

FAQ

What documents do I need in order to make a claim?

You will need the order number, and make sure to attach a cover letter detailing the nature of the defect and provide your contact details.

Should I also include the product's accessories in the claim?

Yes, please include all accessories.

Do I need the product's original packaging?

The original packaging is not necessary to make a claim, but it is advisable to use the original packaging when transferring the goods.

If I return a device for repair, will I lose the data on it?

It is very likely. If the device can be repaired, it is standard for factory settings to be restored, which eliminates the potential negative impact of third-party applications. Accordingly, we recommend the regular backup of data (not only before making a claim).

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