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Frequently Asked Questions
What are the delivery times? +

We ship our watches worldwide via express courriers. Shipping times are between 3-5 days.

Due to the current Covid-19 pandemic some regions are experiencing delays with their local couriers.

Do I need to pay for the shipping? +

Good news! We do not charge for standard delivery, even if your order has multiple items.

Will I pay for customs and duties? +

We don't think you should have to deal with any unexpected charges, so to keep things transparent all sales taxes are included in your total at checkout. What you see is what you pay – leave any import fees to us. All you need to do with your order is sign for it when it arrives at your door.

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Politique de remboursement

Sequent AG
Eptingerstrasse 3
4052 Basel
Switzerland
ID:
CH10038023690

This refund policy define the rights and obligations between parties arising from the purchase of goods or provision of services at the e-shop at sequentworld.com that is operated by the company SEQUENT AG. By purchasing goods or ordering a service at the e-shop at sequentworld.com you express your unconditional acceptance of our General Terms and Conditions.

DEFINITIONS

Abbreviations and terms in capital letters shall have the meaning specified in the following table or in the body of the Terms. The introduction of an abbreviation or specification of a term in the body of the Terms is typically indicated in parentheses with the words "hereinafter" or "hereinafter also".

Seller

Sequent AG
Eptingerstrasse 3
4052 Basel
Switzerland
ID:
CH10038023690

Purchaser

Any person be it natural person or legal person entering into a contract with the Seller. Purchaser is either a Consumer or an Entrepreneur

Consumer

Any private individual acting outside his or her business or independent practice or profession entering into a contract with the Seller or otherwise dealing with the Seller

Entrepreneur

Any legal person or any private individual acting in connection with his or her business or independent practice or profession

Civil Code

Act num. 89/2012 Coll., civil code as amended

Website

Website of the e-shop located at sequentworld.com

Terms

These General Terms and Conditions

1. REFUND

1.1 Crowdfunding

Products purchased through one of our crowdfunding campaigns such as Kickstarter or Indiegogo are exempt from our standard Return & Refunds policy.

Why? Part of the idea behind this campaigns is to prove demand, and build products in a rapid, user-centered design cycle. By reaching out on crowdfunding campaigns, we can assess our demand, build a stronger relationship with our early adopters, and use feedback to make our product as amazing as possible. However, those crowdfunding platforms are not online shops, because supporters back the entire project where a reward will be dispatched (product), once the project is successfully launched. All the funds are used towards the realisation of the project and therefore any returns and refunds will cause damage to the overall project.

Certainly, the product guarantee still applies.

1.2 Consumer’s right to withdraw from the contract

The Consumer is entitled to withdraw from the contract with or without any reason in 60 days from:

  • delivery of the goods to the Purchaser or last delivery of the goods if the delivery is split into multiple deliveries;
  • first delivery of the goods if it is an ongoing contract;
  • conclusion of the contract if it is a contract on provision of services;

For the avoidance of any doubt, the goods that are modified according to the Consumer’s wishes by mandatory engraving are exempt from the 14-day withdrawal period and the Consumer is not entitled to withdraw from the contract on sale of such goods in the 14-day withdrawal period.

1.3 Limitations of the Consumer’s rights

The Consumer is not entitled to withdraw from the contract under following circumstances:

  • the goods have been modified according to the Consumer’s wishes which include the cases that the goods have been ordered with custom engraving;
  • the digital content has been delivered to the Consumer before the end of the withdrawal period with the Consumer’s consent;
  • the services have been provided before the end of the withdrawal period with the Consumer’s consent;
  • the price of the goods depends on fluctuations of the financial market independently of Seller's will and which may occur during the withdrawal period;

1.4 Return of the Goods

The Purchaser is obliged to return the goods received without undue delay and in any case in 14 days from withdrawal of the contract. The goods must be returned complete alongside with all associated accessories, documentation, undamaged and clean.

The Purchaser is liable for decrease in value of the goods caused by excessive use or inappropriate handling of the goods. In such cases the Seller is entitled to claim damages and deduct them from the refund.

If the goods cannot be returned by standard mail service, the Purchaser shall pay the costs of returning the goods to the Seller.

1.5 Refund

In case of withdrawal from contract the Seller shall make the refund without undue delay and no later than 14 days from the withdrawal from the contract and by the same means the Purchaser made the payment.

If the Purchaser chose other delivery method than the cheapest one, then the Seller is entitled to refund only the costs of the cheapest delivery method.

In any case the Seller is not obliged to make the refund before the goods are returned to the Seller or the Purchaser proves that he/she has already sent the goods to the Seller.

1.6 General right to withdraw from the contract

Any of the contractual parties is entitled to withdraw from the contract without undue delay after the other party breaches the contract substantially. The breach of the contract is deemed substantial if the contractual party would not have entered into the contract if the party knew about the breach.

The Purchaser is not entitled to withdraw from the contract if the contract is breached only by delay in the delivery of the goods that is shorter than 3 months.

1.7 Seller’s right to withdraw from the contract

The Seller is entitled to withdraw from the contract under following circumstances:

  • the Purchaser does not pay the price in full in 15 days from entering into the contract;
  • the Seller cannot fulfil the contract based on circumstances outside of the Seller’s control;
  • the ordered goods are out of stock or are not manufactured anymore;
  • the Purchaser refuses or fails to provide necessary cooperation;
  • the costs of fulfilling the contract increased substantially between the date of payment and the date of delivery of the goods;